Shipping policy
Voici la Shipping Policy mise à jour (nom, email et toutes les URLs passées sur martinelys.com) :
SHIPPING POLICY
At Martinelys London, we are committed to providing our customers with an exceptional shopping experience, including clear and straightforward shipping policies. We offer free delivery on all orders within the United Kingdom.
Shipping Zone
This shipping policy applies to orders delivered within the United Kingdom.
Delivery Times
Here are the estimated timeframes for all parcels:
Order cut-off time: 23:59 (GMT). Orders placed after this time will be processed the next business day, which may add one additional day to the estimated delivery time.
Order processing time: 1 to 3 business days (Monday to Friday). Once your order has been processed, it will be dispatched by one of our trusted carriers.
Transit time: 6 to 9 business days (Monday to Friday).
Estimated delivery time: 7 to 12 business days (Monday to Friday).
Shipping Carriers
We work with DPD to deliver your orders within the United Kingdom, ensuring your parcel arrives safely.
Shipping Costs
Free shipping: All orders within the United Kingdom benefit from free shipping, with no minimum purchase required.
Delivery Issues
If you experience any issue with your delivery, such as a delay or a lost parcel, please contact our customer service immediately. We are here to help and ensure your order arrives safely and on time.
Track Your Order
Once your order has been dispatched, you will receive a notification email containing a tracking number. You can track your parcel on our order tracking page.
Questions?
Visit our FAQ page or contact our customer service.
Contact Information
Store name: Martinelys London
Address: 1 Rue Colette, Aubervilliers, 93300, France
Email: support@martinelys.com
Phone: +44 7782 197 521
Customer service hours: Monday to Saturday, 9:00 AM – 7:00 PM (GMT)
Response time: We aim to respond within 2 business days.
Questions?
Visit our FAQ page or contact our customer service.