Welcome to the MartinElys Frequently Asked Questions (FAQ) page.
We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
About MartinElys
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach our customer support team through the Contact us page or by emailing us at support@martinelys.com
WHAT IS THE RETURN POLICY ON YOUR PRODUCTS?
Yes, we provide a 30-day easy return on all purchases. For more information, please refer to our Return Policy.
DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?
We are an online-only store, allowing us to offer the best prices and widest product selection.
CAN I PLACE A BULK ORDER FOR MY BUSINESS OR ORGANIZATION?
Yes, we accept bulk orders. Please contact our customer support team for details.
WHERE IS MARTINELYS LOCATED?
Martinelys is a UK-focused business offering a curated selection of high-quality products with shipping available across the United Kingdom.
Shipping and delivery
DO YOU SHIP INTERNATIONALLY?
No, we currently ship exclusively within the United Kingdom.
DO YOU OFFER FREE SHIPPING?
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order handling time: 1-2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 4-6 business days (Monday to Friday).
Estimated delivery time: 5-8 business days (Monday to Friday).
You can check our shipping policy.
HOW CAN I TRACK MY ORDER?
You can track your order through our track order page on our website.
Refund and return
CAN I CANCEL MY ORDER AFTER IT'S PLACED?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.
WHAT IS YOUR RETURN POLICY?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy.
WHAT IF I RECEIVE A DEFECTIVE PRODUCT?
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
WHAT IS THE PROCESS FOR EXCHANGING A PRODUCT?
For detailed information about product exchanges, please refer to our Return Policy.
WHEN WILL I GET MY REFUND AFTER RETURNING A PRODUCT?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Refund Policy for details.
Contact Information
Store Name: Martin Elys
Address: 1 Rue Colette, Aubervilliers, 93300, France
Email: contact@martinelys.com
Phone: +44 7782 197 521
Customer Service Hours: Monday to Friday: 8:30 AM – 7:00 PM (GMT), Saturday: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 2 business days.
Questions? Visit our FAQ Page or contact our customer service team.