Privacy policy
PRIVACY POLICY
Last updated: May 22, 2026
This Privacy Policy describes how Martinelys London ("we", "our" or "us") collects, uses and discloses your personal information when you visit or make a purchase on https://martinelys.com (the "Site"), or when you otherwise communicate with us (collectively, the "Services").
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated version on the Site and update the "Last updated" date accordingly.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from various sources as described below. We may use your information to communicate with you, process orders, comply with our legal obligations, enforce our terms of use and protect our users and our business.
What Personal Information We Collect
Information you provide directly:
Contact details (name, address, phone number and email).
Order details (billing/shipping addresses, payment confirmation).
Account information (username, password, security information).
Customer service communications.
Information collected automatically: We automatically collect certain data about your use of our Site using cookies and similar technologies (device, browser, IP address and usage analytics data).
Information from third parties: We may receive information from suppliers, service providers or social media platforms that help us operate the Site and Services.
How We Use Your Personal Information
To process orders and deliver products or services.
To send communications related to your account, orders or policies.
To provide customer service and support.
For marketing and advertising purposes (where permitted by law).
For fraud detection and security purposes.
To comply with legal and regulatory requirements.
Cookies
We use cookies and similar tracking technologies to enhance the user experience, carry out analytics and personalise content. You can manage cookies through your browser settings, but disabling them may affect certain features.
How We Disclose Personal Information
We may share personal information with:
Service providers and suppliers performing functions on our behalf.
Business and marketing partners.
Affiliated companies within our group.
Government authorities or regulatory bodies where required by law.
We do not sell or share sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may include links to third-party websites that are not operated by us. We are not responsible for their content, policies or practices. Please review their privacy policies before providing them with any personal information.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has submitted data to us, please contact us to request its deletion.
Security and Retention of Your Information
We implement security measures to protect your information, but we cannot guarantee absolute security. We retain data for as long as necessary to fulfil our legal, contractual or operational obligations.
Your Rights
Depending on your place of residence, you may have the following rights:
Access, correct or delete your personal information.
Request data portability.
Restrict or object to processing.
Withdraw your consent.
Lodge a complaint with a data protection authority.
To exercise your rights, contact us at support@martinelys.com. We may require identity verification before processing your request.
International Users
Your personal information may be transferred, stored and processed outside your country of residence, subject to applicable data protection laws.
Contact Information
Store name: Martinelys London
Address: 1 Rue Colette, Aubervilliers, 93300, France
Email: support@martinelys.com
Phone: +44 7782 197 521
Customer service hours: Monday to Saturday, 9:00 AM – 7:00 PM (GMT)
Response time: We aim to respond within 2 business days.
Questions?
Visit our FAQ page or contact our customer service.